Notifications

When something needs your attention, such as a new booking request, a confirmed booking or a new chat message, Stayzy tells you in the bell at the top of the site, and emails you about the important things too. Press any notification to go straight to the page it’s about.

The notification bell

When you’re signed in, the top bar has a bell next to the chat icon. A blinking red dot means you have unread notifications. The site checks for new ones regularly, so you don’t need to refresh.

Press the bell to see your 10 latest notifications. The header shows how many are unread, such as 3 new.
Press a notification. It’s marked as read and you’re taken to the related page, such as the booking details or the chat with the new message.
To clear them all at once, press Mark all as read.
Press View all notifications at the bottom to open the Notifications page.

The Notifications page

The Notifications page lists everything, newest first.

Choose All or Unread to see only what still needs you.
Press Mark all as read at the top right to mark everything read.
For older items, press Load more at the bottom.
When there’s nothing new, you see You’re all caught up.

The Archived filter is for archived notifications, but there’s currently no button to archive one, so it’s usually empty.

Notifications are shown in the language you’re using on the site. Switch language and the list reloads in that language.

For guests

What happened	In the bell	Email
The host accepted your request; your booking is confirmed	Your booking is confirmed	Yes
The host declined your request	Your booking request was declined	Yes
Someone else booked those dates first	Those dates have just been booked	Yes
The host didn’t answer your request in time	Your booking request expired	Yes
A booking was cancelled	Your booking has been cancelled	Yes
A host replied in chat	(Host’s name) (host) replied to your message	Yes
The Stayzy team replied in chat	New message from the Stayzy team	Yes

Booking notifications take you to that booking’s details. See Track your request and My bookings.

For hosts

What happened	In the bell	Email
A new booking request	New booking request	Yes
You accepted a request; the booking is confirmed	Booking confirmed	Yes
The guest withdrew a request before you answered	A booking request was withdrawn	No
A request expired because it wasn’t answered	A booking request expired	No
A booking was cancelled (by the guest or the Stayzy team)	A booking was cancelled	Yes
Your listing was approved	Your property has been approved	Yes
Your listing needs changes before approval	Your property needs changes before approval	Yes
A guest messaged you	New message from (guest’s name)	Yes

What to do next: Answer booking requests, Listing review and approval and Reply to guests.

About your account

What happened	In the bell	Email
You signed up	Welcome to Stayzy	Yes (with a link to verify your email)
Identity verification approved	Your identity has been verified	Yes
Identity verification not approved	Identity verification was not approved	Yes
Your identity document expires soon	Your identity document expires soon	Yes
Your email was changed	Your email was changed	Yes

See Verify your identity and Your profile.

Some messages come by email only and never appear in the bell: password reset links, a re-sent email verification link, and the link to confirm a new email address when you change it.

Chat emails

You don’t get an email for every chat message. If you haven’t read a new message within about 5 minutes, we send one email and add a bell notification. We don’t send another until you’ve opened that chat. If you had the chat open and saw the message, there’s no email.

Notification settings

There’s currently no page for turning individual kinds of notification on or off.