FAQ and contact

Stuck or have a question? You have three options: read the answers in the FAQ, chat with the Stayzy team on the website, or send a message through the contact form.

FAQ

The FAQ page collects answers to common questions, such as how long you can stay, booking, pets and listing a property. Check there first; your answer may already be waiting.

If you do not find it, the button Contact Stayzy at the bottom of the page lets you reach the team.

Chat with the Stayzy team

The quickest way is chat. Press the round chat button at the bottom right of the website and type your question. The team replies in the same chat, and if you are not on the site we email you when there is a new message. You need to be signed in to chat. See Chat with the Stayzy team for everything chat can do.

Tip

If your question is about a particular place, open the chat from that place’s page or include a link to it. The team can answer faster.

Send a message through the contact form

You can use this form even without an account.

1. Go to the Contact page.

2. Fill in Your Name, Your Email and Your Message (all three are required). Your Phone Number is optional.

   

3. Wait for the security check to pass, then press Send Message.

The team gets back to you on the email or phone number you gave.

Other channels

The Contact page also lists company details and other channels:

• Another way to getting in touch links to Stayzy’s Facebook, Instagram, Line and WhatsApp.
• Stayzy Co., Ltd., 227/71 Moo 7 Tambon San Phi Suea, Mueang Chiang Mai District, Chiang Mai 50300. Press View Location to open the map.
• Phone Number: +66 64-336-9555
• Support Time: Monday to Friday, 9:00 AM - 06:00 PM

What to have ready

• The email you use for your Stayzy account.
• The request or booking number, if it is about a booking.
• The property code or a link to the place’s page, if it is about a particular place.
• A screenshot of any error message you saw.