Contact your host

To protect both sides’ privacy, the host’s phone number and email are not shown the moment you book. They appear on your booking as your stay gets close. Until then, talk through Stayzy chat.

When the contact details appear

The host’s phone and email appear in the Contact your host card on your booking page once both are true:

1. The booking is confirmed (status Confirmed or later).
2. It is the day before check-in or later, in Thailand time.

Once shown, tap the phone number to call or the email address to write to the host. If you see “We couldn’t load your host’s contact details right now. Try refreshing the page.”, refresh the page.

What you see before then

Until then, the card shows a padlock and the reason:

When	Message
Your request is waiting for the host	Contact details appear once the booking is confirmed, from the day before check-in
Confirmed, but not yet the day	Contact details appear from … (the day before check-in)

A Cancelled, Declined or Expired booking shows no host contact details.

Note

The same rule applies to the host: they see your phone and email (and the phone number of the guest you named) only during the same window.

Meanwhile, chat with the host

You can chat with the host at any time: before you book, while your request is waiting, and after it is confirmed. Press Message the host on the Host card of the listing page. See Chat with a host.

Caution

If you or the host type a phone number or other contact details in the chat before the booking is confirmed, they may be hidden with the note “Contact details show once a booking is confirmed”.

If you can’t reach the host, or something is wrong with your booking, contact the Stayzy team through Chat with Stayzy.