Track your request

Once you send a request, the host has a set time to accept or decline it. Meanwhile you can check its status, chat with the host, or withdraw it. This page explains what happens next.

The request-sent page

Right after sending, you see Your booking request has been sent.

• Request number: starts with RS-. Use it to refer to this request. (Once confirmed, the booking gets its own number starting with BK-.)
• Property code, Check-in, Check-out and Length of stay.
• Press View my request to open the request, or Back to home.

You can always come back to it later from My Bookings (see My bookings).

How long the host has to answer

The host has 24 hours to answer from the moment you send the request. If your check-in is sooner than that, the deadline is check-in time on that day instead.

On the request’s page the status reads Awaiting approval, with a countdown: “The host has … to reply”.

Tip

While you wait, you can chat with the host using Message the host on the listing page, for example to ask questions or introduce yourself.

What can happen

The host accepts: your booking is confirmed

The status changes to Confirmed at once. There is no payment step on the website. You get a booking number BK-… and a notification both on the site and by email. The host will contact you about paying the rent and any deposit.

The host’s contact details (phone and email) appear on your booking from the day before check-in. See Contact your host.

The host declines

The status changes to Declined and the page shows the reason, e.g. “Declined · Reason: Dates unavailable”. Sometimes the host adds a note. Reasons you may see:

• Dates unavailable
• Not a fit for this property
• Property not available
• Other
• Dates already booked: declined automatically because the host accepted another guest’s request for overlapping dates.

You can send a new request for other dates, or look at other places, straight away.

The request expires

If the host doesn’t answer in time, the status becomes Expired with “Request expired — the host did not reply”. Send a new request if you’re still interested.

Withdraw a request

Changed your mind while the request is still waiting for the host? You can withdraw it yourself.

1. Open the request from My Bookings and press Manage booking (or View my request on the request-sent page).

2. Under Actions, press Withdraw request.

3. The Withdraw this request? window says the host will be told and that this cannot be undone. Press Withdraw to confirm, or Keep request.

You can only withdraw while the request is waiting for an answer. Once the booking is confirmed, cancel it instead (see My bookings).

Notifications you’ll get

Stayzy tells you through the notification bell on the site and by email to the booker when:

• the host accepts and your booking is confirmed,
• the host declines your request (or the dates were booked by someone else),
• the request expires because the host didn’t answer.

See Notifications for more.